Guest of the Day - not Good News

We had an early-ish flight to Helsinki, and by the time you'd factored in time for breakfast, getting from T5 to T3 and being there the requisite two hours before take off it meant an early start. So we decided on an early night. 

We'd been in bed about half an hour when there was the sound of someone using a keycard on our room door and then pushing and banging on the door  when it wouldn't work. I thought it was the room opposite and muttered something about inconsiderate noise levels and turned over. They went away. Half an hour later, they, or someone else was doing the exact same thing. OH opened door, explained this was our room. They said they'd been allocated it. OH suggested they contact reception. OH himself contacted reception by phone to tell them what had happened. An hour later it happened again with another set of guests. This time the OH got up, got dressed and went down to reception. No-one seemed to know what was happening but we were told it wouldn't happen again and to be fair it didn't. But that's not really the point, is it? It shouldn't have happened at all! I was a bit dubious about going downstairs next day for our  included breakfast, but happy to report that that at least went without a hitch. 

A couple of days later the OH got one of those 'tell us how your stay was' survey things. I saw this excited  glint in his eye and he told them exactly how the stay was. 

We got 50% of the cost of the room back. And we have the promise of 50% off our next stay in an upgraded room too. We'll see how that pans out. I'd have asked just for a 100% refund for the interrupted night we had just had, but IF all goes well with the promised upgrade next time I won't be unappreciative.