Monday, 31 August 2015

Feeling Harassed

I am feeling ever so slightly on edge, mainly because for the second time in two weeks I have had problems trying to do something very basic which is buy a computer game. It's from a site that I have used before without problem but suddenly it seems not to be working properly. The first time it happened I was assured that it was 'just one of those things that happen' which wasn't exactly a proper explanation but it was obviously all I was going to get. And glitches do occur on the web, I know that. So today I thought I would try again, with much the same (non) result.
 
So I have sent off yet another e-mail to customer support and we'll see what happens. Probably not much.
 
Meanwhile it put me in such a bad mood that I looked up the Facebook page of a well known coach tour operator here in the UK and left a complaint about two of their coach drivers. We got stuck behind them, along with a dozen other cars, for the whole trip to Kirkwall yesterday, approximately 15 miles, during which they resolutely drove at 30 mph, except when they went past the distillery at which point they slowed down which I wouldn't have thought was even possible for them to do without stalling, and showed no inclination to pull into one of the many places where they could have stopped for a few moments to let us all past. It was annoying and frustrating and one of the worst examples of discourteous thoughtless driving I have seen in a long while. Not to mention that it made us late for where we were going. So as I was feeling sour after my tussle with the website I made my feelings known. Facebook makes it so much easier to complain - almost too easy really. Although it will be interesting to see if I get a response.

2 comments:

  1. I try to balance my willingness to make complaints with an equal willingness to appreciate good service. People are always really surprised when you compliment them, and it allows me to snark as much as I like about bad service!

    ReplyDelete
  2. In many parts of the States it is required to pull over if you are holding up five or more cars. Very sensible, and people - especially tour buses - do obey.

    ReplyDelete